How Acuity Scheduling Account Managers Support Enterprise Scheduling
For enterprise businesses managing high volumes of appointments, seamless scheduling is a necessity. Acuity Scheduling’s Enterprise plan offers a robust, scalable scheduling solution backed by secure, enterprise-ready features designed to simplify complex scheduling operations and enhance the customer experience.
But what truly sets Acuity Enterprise apart from the core Acuity offering? A dedicated account manager to guide your team every step of the way.
The role of an enterprise account manager
At the enterprise level, personalized, strategic support is the key to maximizing efficiency and ROI. Your dedicated Acuity Enterprise account manager acts as an extension of your team—eliminating productivity roadblocks, optimizing workflows, and offering hands-on guidance to ensure you get the most from Acuity.
Here’s how they support your success:
Provide expert support, whenever you need it: Available by phone or video call, your account manager is ready to help at every stage, whether you’re getting set up or scaling.
Track your team’s progress: Your account manager proactively keeps an eye on how your team is using Acuity and tailors its capabilities to exactly what your business needs for peak performance.
Unlock your booking potential: Your account manager will streamline workflows, prevent scheduling conflicts, and implement best practices to boost efficiency and customer satisfaction.
What to expect from your account manager
Personalized product onboarding
Your account manager leads the way, coordinating your organization’s setup and walking your team through key product functionalities to ensure a smooth transition from start to finish. From integrating scheduling across multiple locations to refining appointment types, they aim for minimal disruption to your business throughout implementation.
Advanced technical support and training
Your account manager works closely with your team to troubleshoot issues and provide solutions. They can assist you with technical configurations, including:
API integrations for custom workflows
Webhooks to automate processes
Single sign-on (SSO) for secure user authentication
Custom code embeds to enhance your scheduling functionality
Creative solutions for your company’s unique needs
Whether it’s managing mass scheduling updates, handling peak appointment volumes, or customizing booking flows, your account manager can craft a scheduling strategy to fit your organization’s unique needs.
Strategic consultations and compliance support
Whether you need to prepare for seasonal appointment surges or meet timely compliance regulations like HIPAA, your account manager helps navigate your challenges with ease. They collaborate with your team to confirm your scheduling operations are aligned with the overarching business strategy, helping you to maximize ROI in key focus areas.
Exclusive insights on new Acuity product releases
Acuity’s platform is constantly evolving. Your account manager keeps you informed about new features, enhancements, and updates—and how your organization can leverage them to elevate your customer experience.
Real business, real impact: Acuity Enterprise helped Brightline provide accessible mental health support
Brightline, a virtual behavioral and mental health provider for children and teens, needed a HIPAA-compliant scheduling solution that’s both secure and convenient for families. Acuity Enterprise helped Brightline optimize operations and deliver efficient, high-quality virtual care.
Brightline’s account manager provided:
Tailored guidance to streamline virtual appointment scheduling
Solutions for mass scheduling updates, like blocking care provider holidays
Regular Acuity product updates and tips to improve workflows
“Having someone so responsive and knowledgeable and quick to help is incredibly meaningful,” said Erica Hayes, Brightline’s senior care operations business partner.
Ease end-to-end booking with your Acuity Enterprise account manager
With a dedicated Acuity Enterprise account manager, your business gains a strategic partner who helps optimize scheduling, increase efficiency, and drive growth. From onboarding and technical support to customized scheduling solutions and compliance guidance, your account manager’s product expertise ensures that your scheduling system works exactly the way you need it to.
Looking for personalized support for your schedule? Get in touch.